Our quality system is based on eight quality management principles.
These principles can be used by senior management as a framework to guide their organizations towards improved performance.
Principle 1 - Customer focus:
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Principle 2 - Leadership:
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives.
Principle 3 - Involvement of people:
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.